On average, the onboarding process to become a technicians takes 1-2 weeks depending on when an interview can be scheduled with a TecMe team member and how long it takes to receive the background check results.

Your pay is determined from the hourly rates you set in your technician profile. At the completion of a booking your rate is multiplied by the duration of the service. You’ll need to add your banking info so payouts can be made within 24 hours of service confirmation.

A technician’s clock starts only once they begin the actual service i.e. for an on-site booking this is once the technician arrives at the service location and for a remote booking this is when the customer connects to the remote session.

Technicians retain 50% of the holding fee authorized by the customer when they book to cover travel expenses and retain 80% of the final booking amount billed after the completion of the service.

For all bookings on TecMe, the customer authorizes a holding fee when they book. If the customer cancels under 48 hours of the booking’s scheduled time, an amount is distributed to you to cover opportunity costs.

You can easily edit your rates and profile via the TecMe mobile app and following the steps below:

1. Sign into your technician account
2. Tap the profile icon in the bottom navigational bar
3. Tap “Edit Account” 
4. Locate the information you would like to edit and make the needed changes
5. Tap “Save” to finalize your changes

TecMe does not provide technicians with tools to complete a service, therefore it is your responsibility to provide your own tools. If you are requested for a service and you do not have the proper tool set, you must decline the request and let a technician with the needed tools pick it up.

Customers need to ensure the person that is working on their private devices is safe hand over access to. Therefore, all technicians are required to pass a background check supplied by our–third-party provider–Checkr.

Checkr will contact you via email to submit the following information so a check can be ran: 

1. Full legal name (including middle name)
2. Date of birth
3. Social Security Number
4. Current zip code
5. Phone number