Starting your TecMe business: The first steps
Get prepared for customers
Welcome to the TecMe platform! If you’re reading this guide then you’re ready to begin preparing your account and co-marketing plan for customers. By following the to-dos below, you will ensure that every customer that comes to your TecMe profile will see a professional and detailed service page.
This guide will also help you get started co-marketing with your TecMe budget. Every technician joins the platform with a $300 marketing budget to begin attracting local customers to your profile.
Don’t forget to read the Important Situations in this guide. We’ve outlined tricky situations that occur when performing IT services and how to deal with them using the TecMe platform.
Tasks before the marketing kick-off meeting
- Enter all the IT services you can perform into your profile
- Setup your Stripe Connect account to receive payments -- Click here to view the guide
- Read the important situations and how to handle them
- Scheduled your marketing kickoff meeting
Important situations
If you’ve accepted a customer service request and later realize that you do not have the required tooling or expertise in order to perform the service then you must report it to TecMe via the immediate support phone line.
This is so we can help you ensure your customers experience is as least effected as possible by either finding a technician who can perform the service, help you over a call, or initiate a refund for the customer if they cannot be helped.
The support phone line is on the service details page for every service:
(+1) 888-678-3263
The TecMe platform allows technicians to add required or recommended parts to any service. You can easily do so through the user interface at any point before or during the service. Once a service has been completed you can no longer add parts unless you contact TecMe directly for a service alteration.
Parts can be marked as billable or non-billable. This leaves the option open to decide who should purchase the part. If the technician decides to purchase the part you must keep a copy of the receipt and take a picture of it before billing for the part.
At this time the TecMe platform does not have a specific spot to bill for drive time in the user interface (coming soon). However there are a couple workarounds you can use to bill for drive time:
- Speak with your customer and agree to let the service timer run for extra time to compensate the drive (ONLY works for hourly services)
- Speak with your customer and add a part to the service for the agreed upon drive compensation amount and name the part “Drive Time”
A specific workflow to bill for drive time is coming soon
If you need to make any of the following alterations to a service after it has been marked as completed you must call the TecMe support line to submit the alteration:
- Service amount billed
- Part information
- Part billing
The support phone line is on the service details page for every service:
(+1) 888-678-3263
Training Opportunities
