Starting your TecMe business: The first steps

Get prepared for customers

Welcome to the TecMe platform! If you’re reading this guide then you’re ready to begin preparing your account and co-marketing plan for customers. By following the to-dos below, you will ensure that every customer that comes to your TecMe profile will see a professional and detailed service page. 

This guide will also help you get started co-marketing with your TecMe budget. Every technician joins the platform with a $300 marketing budget to begin attracting local customers to your profile. 

Don’t forget to read the Important Situations in this guide. We’ve outlined tricky situations that occur when performing IT services and how to deal with them using the TecMe platform.

Tasks before the marketing kick-off meeting

Play Video

Important situations

If you’ve accepted a customer service request and later realize that you do not have the required tooling or expertise in order to perform the service then you must report it to TecMe via the immediate support phone line. 

This is so we can help you ensure your customers experience is as least effected as possible by either finding a technician who can perform the service, help you over a call, or initiate a refund for the customer if they cannot be helped.

The support phone line is on the service details page for every service:

(+1) 888-678-3263

The TecMe platform allows technicians to add required or recommended parts to any service. You can easily do so through the user interface at any point before or during the service. Once a service has been completed you can no longer add parts unless you contact TecMe directly for a service alteration.

Parts can be marked as billable or non-billable. This leaves the option open to decide who should purchase the part. If the technician decides to purchase the part you must keep a copy of the receipt and take a picture of it before billing for the part.

Click here to view the full parts guide

At this time the TecMe platform does not have a specific spot to bill for drive time in the user interface (coming soon). However there are a couple workarounds you can use to bill for drive time:

  1. Speak with your customer and agree to let the service timer run for extra time to compensate the drive (ONLY works for hourly services)
  2. Speak with your customer and add a part to the service for the agreed upon drive compensation amount and name the part “Drive Time”

 

A specific workflow to bill for drive time is coming soon

If you need to make any of the following alterations to a service after it has been marked as completed you must call the TecMe support line to submit the alteration:

  • Service amount billed
  • Part information
  • Part billing

 

The support phone line is on the service details page for every service:

(+1) 888-678-3263

Training Opportunities

Ready To Schedule Your Marketing Kickoff Meeting?

More Courses

You might also be interested in these courses

Course 2

How to build a successful email newsletter

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

How to build a successful email newsletter

5 lessons - 4:11 hours
View Course

Course 3

How to use online reviews to boost your business

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

How to use online reviews to boost your business

5 lessons - 4:11 hours
View Course